IT Support Retainer

Capped hours per month, priority response

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Retainer

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Capped hours per month with priority response. The IT version of a maintenance retainer: ongoing help with stack questions, vendor decisions, account issues, and the small fires that come up every month.

Typically used for

Small teams without dedicated IT but with real technical needs
Founders who want a technical person on call without hiring one
Businesses managing a stack of SaaS tools that occasionally fight each other
Teams in growth mode needing ongoing decisions about tooling and infrastructure
Recurring support for systems I or someone else built and you now own

What you get

Monthly retainer with capped hours and priority response window. Use the hours for vendor calls, debugging, architecture questions, hiring support, or whatever IT-flavored work comes up.

WHY THIS PRICE

What you're actually paying for

An IT support retainer is on-call technical hours. Vendor questions, debugging, account issues, the small fires that come up every month and would otherwise eat your own time or your team's.

What's in the work

Monthly hour cap agreed upfront
Priority response window
Vendor calls, debugging, architecture questions
Hiring support for technical roles
Stack decisions and recommendations
Unused hours roll within the month

The value it adds

A retainer means you have a technical brain on call without hiring one full-time. The cost is fixed; the value is every hour your team doesn't waste on a problem you've already paid someone else to solve.

Deliverable

Monthly IT support hours

Requires appointment

Ongoing

monthly

Credits accepted

Yes

Ready when you are

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